In the final part of our 3-part KPI series, industry leaders, PT & Co-founder of Foundation Physiotherapy Raj Suppiah, clinic growth expert Sanjeev Bhatia, and Juvonno president Terry Davison, come together to share their battle-tested methods for measuring Key Performance Indicators (KPIs) in clinical settings. They delve into how often these metrics should be measured, the importance of involving your clinic team in analyzing data and identifying opportunities, optimizing processes, exploring new revenue streams, and much more.
Here’s what you’ll learn:
0:00 - Introduction & Anecdotes
The panel begins by delving into their own approach to measuring the clinic metrics that matter by providing real-life examples and experiences. Sanjeev, a former PT, compares measuring key performance indicators (KPIs) to developing a patient treatment plan.
3:35 - Market Research Results
After analyzing the results of our pre-webinar survey, the panel discuss how frequently you should monitor your clinic’s KPIs. Raj Suppiah shares how his view on measuring metrics evolved as his role and business expanded.
5:57 - Biggest Challenges with Tracking & Analyzing Metrics
“Turning data into action” was identified as the #1 challenge when it comes to tracking and measuring metrics. In second was “lack of time” to which Sanjeev has a hilarious rebuttal.
7:26 - Sealing Operational Leaks
“For real growth, you have to check your fundamental processes and systems first, or what I call operational leaks” Sanjeev, Terry and Raj discuss common day-to-day operations and metrics that often get overlooked.
12:14 - Taking Your Garbage Out Every Week
After deciding which fundamental metrics to check on a weekly basis, it’s your responsibility to actually check them. Sanjeev likens it to an important chore.
13:27 - Strategic Growth
The panel introduces the concept of “strategic growth” by adding additional revenue “pieces to your pie.” Raj shares some interesting examples and ones he’s used to grow Foundation Physio to 6 clinics.
16:27 - The Panel’s KPI Review Framework
Raj gives us a full breakdown of how often his clinic, Foundation Physio, reviews their KPIs and who is responsible for each segment in his 6 clinic operation, while Sanjeev shares who’s responsible for them in a smaller clinic setting.
20:09 - Key Reporting & Analytics Tools in Juvonno
You know what needs measuring, now where do you find it? Terry gives a detailed breakdown of which Juvonno reports to run on a regular basis to stay on top of your KPIs.
24:23 - Sanjeev’s KPI Meeting Style
Similar to Raj’s KPI meetings, Sanjeev shares his own unique way of approaching KPI meetings and how he does the “detective work” for discovering leaks.
35:14 - A unique question and answer
The question “what if a practitioner doesn’t want their KPIs to be measured?” is asked to which Raj replies with a firm but fair (and amusing) answer.
Whether you’re managing your personal practice, a single clinic or overseeing multiple locations, these insights from Raj, Sanjeev, and Terry offer a roadmap to elevate your business. Don’t forget to review your metrics regularly and apply these proven methods to see measurable results in your practice.
