COVID-19 Clinic Resources

COVID-19 Clinic Resources

Stay informed. Check here for updates as we share useful information and up-to-date news & resources.

Tools in Juvonno

Check out the tools in Juvonno that help you communicate with your patients. Learn more 

Juvonno FAQ's

Save yourself time with this list of common support questions we've received during this unprecedented time. Learn more 

Government Income Relief

Educate yourself about the new (and already existing) income relief plans set in place by our government to help your business and employees. Learn more 

Stay connected with your patients

Use the tools in Juvonno to keep the lines of communication open to your patient community.


The simplest tool? JuvonnoComm. Skip third-party solutions like MailChimp or Constant Contact. JuvonnoComm taps into your EMR database right within Juvonno to send mass emails and texts. Key statistics like messages sent, unsubscribes, and clicks will appear on your dashboard instantly and update in real-time.


Keep your clinic open and stay in front of your patients through the use of live video sessions. Phzio and Physitrack are 100% HIPAA Compliant Telehealth solutions that are integrated within Juvonno to offer a streamlined solution for delivering virtual care. Reach patients anywhere and increase patient compliance and satisfaction.

Patient Insights

This report builder is your solution for creating a patient contact list. Report filters allow you to segment your patient lists by demographic, last invoice date, last appointment date, and more. Segmentation is a powerful tool that is highly relevant to the patient group.

When it comes time to send a message, the Patient Insights reports connect directly to JuvonnoComm so you can easily send a message to these patients.

COVID-19 Pre-screening

You can now prescreen your patients prior to each visit through Juvonno in accordance with Canada’s COVID-19 Self-Assessment Survey. When enabled, an email will be sent to the patient automatically, 4 hours before the scheduled appointment and request the survey be filled out. Once completed, you’ll be able to view the patient’s response from your clinic schedule.

Open Appointments Report

Under the current circumstances, you will likely need to contact patients who have an upcoming appointment scheduled. The Open Appointments Report is a snapshot of the upcoming appointments that have not been adjusted.

Juvonno FAQ's

We’ve been receiving common support questions regarding clinic operations within Juvonno.
Here are several Support Docs to help you and your practice respond to COVID-19:
• How to turn off all appointment reminders: Contact Juvonno Support
Still have questions? Reach out and let us know at

Income relief for small businesses and employees

New Recovery Benefits

If you were receiving CERB (Canada Emergency Response Benefit), you may be eligible for one of the new recovery benefits retroactive to September 27, 2020 and available until September 25, 2021.

Canada Recovery Benefit (CRB)

The CRB will provide eligible workers with $500 per week (taxable, tax deducted at source) for up to 26 weeks for those who are not employed or self-employed due to COVID-19 and who are not eligible for EI, or had their income reduced by at least 50% due to COVID-19.

Canada Recovery Caregiving Benefit (CRCB)

The CRCB will provide $500 per week (taxable, tax deducted at source) for up to 26 weeks per household for workers unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, day-cares or care facilities are closed due to COVID-19, or because the child or family member is sick and/or required to quarantine or is at high risk of serious health implications because of COVID-19.

Canada Recovery Sickness Benefit (CRSB)

The CRSB will provide $500 per week (taxable, tax deducted at source) for up to a maximum of two weeks, for workers who are unable to work for at least 50% of the week because they contracted COVID-19, self-isolated for reasons related to COVID-19, or have underlying conditions, are undergoing treatments or have contracted other sicknesses that make them more susceptible to COVID-19.

Small Business Loans

The BDC has a compilation of federal and provincial government support measures for Canadian Businesses that focuses on:

1. Access to capital and other liquidity support measures

2. Measures to avoid or minimize the impact from layoffs

3. Provincial/Territorial measures

4. Resources and additional information

Wage Subsidies

The Government of Canada is covering 75% of an employee’s wages – up to $847 per week – for eligible employers. The CEWS will allow you to re-hire your employees and avoid layoffs during the crisis. The program will be in place until August 29.

Temporary 10% Wage Subsidy

The Temporary 10% Wage Subsidy is a three-month measure that allows eligible employers to reduce the amount of payroll deductions required to be remitted to the Canada Revenue Agency.

Extending the Work-Sharing Program

The Government of Canada has extended the maximum duration of the Work-Sharing Program from 38 weeks to 76 weeks for employers affected by COVID-19. This measure will provide income support to employees eligible for Employment Insurance who agree to reduce their normal working hours because of developments beyond the control of their employers.

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