Juvonno's New Integration with Physitrack
Juvonno's New Integration with Physitrack

June 4, 2020 | 2 MIN ReaD

Juvonno announces integration with best-in-class virtual care provider, Physitrack

This integration strengthens Juvonno’s patient-centred approach to care by offering practitioners and patients alike easy access to virtual appointments, tailored exercise programs, and education.

Winnipeg, June 4, 2020 – Juvonno is pleased to announce its integration with Physitrack, a world-leader in virtual care and patient engagement. This dynamic new partnership not only opens new doors for how Juvonno users can interact with their patients, but also provides patients with advanced tools that enable them to better adhere to their health programmes.

Juvonno is a long-standing software company that provides electronic medical record (EMR) solutions, patient engagement tools, and reporting metrics to more than 500 clinics and 3,000 healthcare professionals across Canada. Juvonno is rapidly emerging as one of the most complete and innovative clinic software options in the market.

Says Henrik Molin, CEO and co-founder of Physitrack, “Juvonno has a 15-year track record of helping Canadian providers achieve great results, and mixed with their dynamic and innovative culture makes them a perfect match for Physitrack. We’re delighted to have this opportunity to grow further in a market that has been key to our international growth since 2015.”

Worldwide, Physitrack providers services to over 80,000 healthcare professionals and more than five million patients. These services include virtual care provision, patient communication, along with home exercise programming, patient education and tracking – all via web and mobile apps.

“We are very excited to announce our partnership with Physitrack today. Working together will allow our companies to deliver our clients a truly world class cloud based clinic management solution”, says Terry Davison, Founder of Juvonno. With the Physitrack integration, Juvonno users can seamlessly video conference with their patients using a smartphone, tablet, or computer. Meanwhile, patients have another avenue to receive care safely and conveniently from anywhere they are.

For clinics providing physiotherapy and rehabilitation services, Physitrack offers more than 5000 high-quality, narrated exercise videos and templates. Practitioners can easily build a custom exercise programme and share it and relevant videos with patients. Practitioners and patients can simultaneously view these videos while on a video conference, creating a shared understanding of the exercise program. Patients can then rewatch the videos at any time on their device for additional support.

A study published in 2019 demonstrated that patients using a web-based exercise program had better adhere to the program, as well as greater confidence in their ability to perform the prescribed exercises, compared to home-based exercise programs.

Physitrack offers a 30-day free trial, with no commitments. Through Juvonno, practitioners receive a discounted monthly rate, starting at $10.99 per practitioner.

About Juvonno

Juvonno, Canada’s Best Clinic Software, is the all-in-one EMR solution with online booking, charting, scheduling, and invoicing that tailors to fit any practice.

About Physitrack

Physitrack is an Apple (NASDAQ: AAPL) Mobility Partner and world leader in the provision of patient engagement and Telehealth technology to over ten thousand healthcare providers and several million patients in Canada and over 100 countries.

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Clinic Operations and Navigating COVID-19
Clinic Operations and Navigating COVID-19

March 27, 2020 | 5 MIN ReaD

Clinic Operations & Navigating the COVID-19 Pandemic

These days we have many questions, fewer answers, and an endless supply of information. While the duration and long term effects of this pandemic remain unknown, we do know there are practical steps your clinic can take to mitigate its immediate impacts. This post is aimed at providing you with helpful resources to aid you in navigating your clinic through this unprecedented time.

This post will cover:

New Income Relief for Small Businesses: Canada Emergency Response Benefit (CERB)

On March 25, the Government of Canada announced the Canada Emergency Response Benefit (CERB). The CERB would be a simpler and more accessible combination of the previously announced Emergency Care Benefit and Emergency Support Benefit.

When the legislation passes, CERB will provide a taxable benefit that gives $2,000 a month for up to 4 months to all workers who lose their income because of COVID-19. The portal for accessing the CERB would be available in early April, and Canadians would begin to receive their CERB payments within 10 days of application.

The CERB would cover Canadians who have lost their job, are sick, quarantined, or taking care of someone who is sick with COVID-19, as well as working parents who must stay home without pay to care for children who are sick or at home because of school and daycare closures. The CERB would apply to wage earners, as well as contract workers, and self-employed individuals who would not otherwise be eligible for Employment Insurance (EI).

Workers who are still employed, but are not receiving income because of disruptions to their work situation due to COVID-19, would also qualify for the CERB. If your clinic finds itself in this predicament, this would help keep your employees on payroll, while ensuring you are able to quickly resume operations as soon as it becomes possible.

Additionally

• Applicants that would also qualify for Employment Insurance (EI) would qualify for CERB.
• Workers who are still employed but have no income also qualify.
• If you are already on EI, you should not apply for the CERB.
• If you are on EI, but it ends before Oct 3, 2020, you can apply once EI is expired.
• If you are eligible for the regular EI or sickness benefit, you can still access normal EI benefits if you are still unemployed after the 16 weeks of CERB.
• CERB will be paid every four weeks and be available from March 15, 2020 until October 3, 2020.

Read the latest News Release.

An overview of Government Resources for Canadian Businesses can be found here.

EI: Encourage Staff to Apply

Immediately, your staff are able to apply for EI under Canada’s current requirements.

Employment Insurance (EI) sickness benefits provide up to 15 weeks of income replacement and is available to eligible claimants who are unable to work because of illness, injury or quarantine, to allow them time to restore their health and return to work. Canadians quarantined can apply for Employment Insurance (EI) sickness benefits.

Staff that have been laid off or have reduced hours can be encouraged to apply for Employment Insurance (EI) regular benefits. Applications must be submitted online. The website takes you step by step through the application process, and provides detailed instructions on how to complete the form.

If your staff are directly affected by the coronavirus (COVID-19) and they are no longer working, you will need to issue a Record of Employment (ROE).

Additionally, the Canadian Government has announced it will be providing small business with wage subsidies as follows:

We are providing eligible small employers a temporary wage subsidy for a period of three months. The subsidy will be equal to 10% of remuneration paid during that period, up to a maximum subsidy of $1,375 per employee and $25,000 per employer. Businesses will be able to benefit immediately from this support by reducing their remittances of income tax withheld on their employees’ remuneration.

Small Business Loans

Effective March 18, 2020, financial support in the form of loans were made available through the BDC. To support companies impacted by COVID-19, new relief measures for qualified business include:

• Working capital loans of up to $2 million with flexible repayment terms such as principal postponements for qualifying businesses;
• Flexible repayment terms, such as postponement of principal payments for up to 6 months, for existing BDC clients with total BDC loan commitment of $1 million or less;
• Reduced rates on new eligible loans;

Additional details including industry specific support will be released in the coming days.

BDC experts share short-term economic perspectives and advice on how to manage through the crisis. A 30 minute on-demand webinar is available and recommended for all Canadian Entrepreneurs: BDC Webinars.

More information from the BDC: BDC Special Support

Keeping Your Patients Informed: Helpful Juvonno Tools

Although we are physically distant at this time, there are tools in Juvonno that can keep the lines of communication open to your patient community:

The simplest tool? JuvonnoComm. Skip third-party solutions like MailChimp or Constant Contact. JuvonnoComm taps into your EMR database right within Juvonno to send mass emails and texts. Pre-templated message campaigns simplify the process even further. With a few clicks, you can deliver important information to your patients. Key statistics like messages sent, unsubscribes, and clicks will appear on your dashboard instantly and update in real-time.

Note: We are also waiving subscription fees for the next two months to help alleviate some of the financial burden. You will only be charged for messages you send at the rate of $0.01/message.

This report builder is your solution for creating a patient contact list. Report filters allow you to slice, dice, and segment your patient lists by demographic, last invoice date, last appointment date, and more. This means you can filter your data down to view only patients who have been seen in a certain time period (only those who have been within the last 30, 60, 90 days for example). Segmentation is a powerful tool that allows you to tailor a message that is highly relevant to the patient group.

When it comes time to send a message, Patient Insights reports connect directly to JuvonnoComm so you can easily send a message to these patients. Alternatively, you can export this report to Excel and import the file to MailChimp or another email service.

Under the current circumstances, you will likely need to contact patients who have an upcoming appointment scheduled. The Open Appointments Report is a snapshot of the upcoming appointments that have not been adjusted. To run this report visit our Help Doc here.

Common Questions: Adjusting Settings in Juvonno due to COVID-19

We’ve been receiving common support questions regarding clinic operations in recent weeks. Here are several Support Docs to help you and your practice respond to COVID-19:

We hope this information is useful to you and your team during this difficult time. Please reach out if you have any questions. We’ll keep doing everything we can to provide you with up-to-date news and resources, and support you as this situation evolves. Be sure to visit our blog for the latest.

Stay well,
Your Juvonno Team

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4 Reasons to Chart Online with Juvonno
4 Reasons to Chart Online with Juvonno

January 20, 2020 | 4 MIN Video

4 Reasons to Chart Online with Juvonno – Vlog

Recorded by Patty Romeo, VP Marketing | Juvonno
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5 Ways to Optimize Your Clinic's Website in 2020
5 Ways to Optimize Your Clinic's Website in 2020

December 27, 2019 | 3 MIN ReaD

5 Ways to Optimize Your Clinic's Website in 2020

To set the stage, let’s start with some fun facts from Bloomtools (a market leader in web design), regarding internet usage in Canada:

• 1 in 5 Canadians haven’t gone more than 8 hours without using the internet
• 57% of users 55+ are surfing the web on mobile devices (an increase from 24% in 2015)
• 67% of clients feel more likely to do business with a company that has a website

With those metrics in mind, if you want to increase the number of new patients walking through your doors in 2020, you must have an effective online presence. People see your website, form an opinion about your clinic, and decide almost instantly if they want to work with you. It’s also often the first touchpoint for new and existing clients. That’s why the most successful clinics invest in their website – it’s open for business around the clock!

– Forward this post to a colleague –

The following are five ways to engage your website traffic and convert them into new patients:

1. Prioritize usability first.

This mainly applies to responsiveness, design quality, and load speed.

Hubspot found that:

• 93% of people have left a website because it didn’t display properly on their device
• 90% of people have left a website because it was badly designed
• 93% of people have left a website because it didn’t load quickly enough

Enough said 🙂

2. Keep your eye on the prize

Focus your content and design strategy on what you want someone visiting your website to do. What is the main objective? If it’s booking an appointment, your entire page should make it easy for them to do so. For example, when they land on your homepage they should see a “Book an Appointment” button. Don’t make them search for the information they need – hand it to them.

TIP! Introduce a live chat option.

An easy way to engage visitors as soon as they land on your website is through an online chat system like Drift. These tools allow you the option of engaging a visitor as soon as they arrive in a more casual and friendly way. The free software plugs right into your website (no coding required) and gives clients an easier option than filling out a form with personal information or sending an email to an unknown inbox.

3. Quantify your clinic's impact with social proof

Stats, referrals and quotes from existing clients are all great ways of quantifying the services you provide. How many patients did you treat last year? How many of those patients rated you 10/10? Those are engaging facts that help endorse your clinic. TIP! You can easily collect reviews directly from Juvonno’s EMR clinic software using JuvonnoComm, our revolutionary tool for automating patient communication via text and email.

4. Measure!

For this tip, it’s not essential to be an expert in Google Analytics, but you should be tracking key performance indicators on your website and reviewing them at least once a year. Metrics like website visitors, bounce rates and conversion rates are all very important metrics. Conversion rates being the foremost! A website conversion occurs when a visitor to your website completes a desired action like booking an appointment.

5. Implement SEO

Potentially the most important piece of your website strategy is search engine optimization (SEO). It is the art and science to getting your website to rank higher in search engines like Google. For most websites, traffic that comes from search engines (called natural or organic traffic) accounts for a large percentage of overall traffic and is a source that should definitely not be ignored.

SEO Tips!

• Links – Links from other websites play a key role in determining the ranking of a site in Google and other search engines. Sites that acquire links from many other sites gain authority (called “PageRank” in Google) in the eyes of search engines, especially if the sites that are linking to them are themselves authoritative.
• Content – Search engines also analyze the content of a web page to determine if it’s relevant to a given search query. A large part of SEO is creating content targeted toward satisfying keyword searches.

If one of your goals for 2020 is to increase your patient acquisition rate, try implementing these ideas into your digital strategy. Make sure to take the pulse of your website traffic, traffic sources, and conversion rates before and after implementation. Then see what works for your website.

Written by:
Hayley Davison, Juvonno Consultant
Patty Romeo, VP Marketing | Juvonno
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An Introduction to the Integrated Systems Model for the Complex Patient
An Introduction to the Integrated Systems Model for the Complex Patient

December 4, 2019 | 2 Min Read

An Introduction to the Integrated Systems Model for the Complex Patient

By Maggie Bergeron

No study to date has demonstrated a direct relationship between pathology and pain for any pain related condition (Clauw, 2015). Neither the presence or absence of pain nor the intensity of pain can be accurately predicted by the presence or absence of pathology (Catley, Moseley, & Jones, 2019).

How do you know when to treat what in any individual with multiple impairments and persistent pain?

Research-supported management efficacy is still lacking for most clinical problems; therefore, skilled reasoning is the clinicians’ best tool to minimize the risk of mis-management and over-servicing (Jones & Rivett, 2019). Clinical experience and the evidence suggests that clinical reasoning and individual assessment and treatment are required for best outcomes.

The Integrated Systems Model (ISM) is an evidence-informed, clinical reasoning framework to optimize strategies for function and performance.

The Integrated Systems Model has evolved from 40 years of collaborative clinical and education experience. It is a framework to help clinicians organize their knowledge and provide the best possible treatment for the individual patient. Since every clinician has a different skill set, an ISM therapist will never be a clone of someone else nor will they only adhere to specific therapies or algorithms. Each therapist is as unique and individual as the people they seek to help, why would therapy be any different? The Integrated Systems Model umbrellas all others.

In 2010, Diane Lee and Linda-Joy Lee decided on the words the ‘Integrated Systems Model’ to identify the collaborative approach they were teaching, lecturing, and writing about. Diane invited Linda-Joy to contribute to the 4th edition of The Pelvic Girdle (first edition 1989) since their collaborative work was going to be featured throughout their version. After much deliberation and clinical reflection they settled on the word ‘integration’ as being representative of what they were trying to help clinicians understand. How do the various systems we primarily treat in the scope of physiotherapy contribute to both optimal and non-optimal strategies for function and performance? They hoped that consistent language and communication would expedite and facilitate better treatment for better outcomes for their individual patients.

After naming their approach the Integrated Systems Model for Disability and Pain, they were introduced to Dan Siegel’s work through his book Mindsight. Siegel defines integration as ‘the linkage of differentiated elements to illuminate a pathway to health’. How perfect was that! It still is.

In order to treat a whole person with a biopsychosocial model one needs to understand the relationship and contribution of various systems (differentiated elements) that are ultimately manifesting as cognitive, emotional, or sensorial dissonance. In complex situations, a clinician often wonders ‘where do i start’? Treating the underlying problem and not merely the symptom is fundamental to CAMT teaching, long established in the Canadian Orthopaedic curriculum. ‘Finding their Driver’ (ISM language) is merely another way of saying the same thing – find the best place to start treatment.

Join Diana Lee and Nicole Sullivan for a one hour complimentary webinar where they will discuss models that consider interdependence of body regions. They will present a synopsis of the current evidence on motor control, posture, movement, and the neuroscience of pain that informs the ISM approach.

Click here to register

The details:

When: December 10th at 12:00pm EST
What: One hour complimentary webinar
Who: Diane Lee and Nicole Sullivan
Where: On Embodia – register here

What you will learn:

• Principles of the ISM approach
• Discuss the role of clinical reasoning in ISM
• Outline the specific tests and clinical reasoning of the findings that are used to facilitate better predictions of the relationships between impaired regions to determine where to focus treatment. In ISM this is called finding the driver
• Outline the further tests of the driver that help determine the underlying system impairment(s), articulate, neural, myofascial, and/or visceral, and thus develop individualized treatment programs based on the patients’ meaningful tasks and goals
• An introduction to individualized assessments and treatment plans for the whole person

Any healthcare provider and movement specialist who is interested in learning an evidence-informed, clinical reasoning framework that they can use with their patients is welcome to join their webinar.

– Learn an evidence-informed clinical reasoning framework to use with your patients –

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5 Juvonno Tools to Boost Your Team's Productivity
5 Juvonno Tools to Boost Your Team's Productivity

November 27, 2019 | 3 MIN ReaD

5 Juvonno Tools to Boost Your Team's Productivity

Attention! This blog post could save yourself or your team loads of precious time. Below we’ve listed our favourite (less conspicuous) tools in Juvonno that perhaps you didn’t know exist.

Work smarter not harder, comrades! These slick features are all free to enjoy and could save you and your team members upwards of 10 minutes a day. Even at 5 minutes a day, that’s 21 hours per year of your time recovered to do something more important to you!

– Forward this post to a colleague –

1. Instant Messaging

Scenario: A patient arrives at the clinic. You need to quickly relay a message to a colleague in another room or another location. Use the internal live chat feature and save time scrambling through the clinic!

Simply click on the chat icon in the top navigation menu, and a list of all your colleagues that are online will appear. Select the employee you wish to chat with and send them a message.

2. Assign Rooms and Other Resources

Scenario: You want to assign a room or a piece of equipment to an appointment or practitioner. Use Juvonno’s resource scheduler. It makes managing logistics simple. Resources like rooms, modalities, and other reservable items can be assigned to appointments or practitioners and made visible right on the schedule – no need to look inside the appointment details and no need to worry about double booking! If a resource has already been reserved you’ll be alerted immediately.

3. Create Task Templates

Scenario: A patient is finished their initial treatment and your clinic requires important information to be collected from the patient for the subsequent treatment plan. Create a task template! This standardizes the format of follow-up tasks to ensure staff are entering the required information every time.

To create a follow-up template, navigate to System Settings > Task Template.

Name the template (eg. ‘Motor Vehicle Accident’ Therapy) and list the information that needs to be entered in the follow-up, such as:

• Insurance Company
• Policy Number
• Claim Number
• Date of Accident

Once your template is created, it can be selected from the Follow-Ups tab on the Home dashboard:

4. Patient Insights

Scenario: You want to follow up with a specific subset of patients. You think to yourself, I wish I could ask Juvonno to filter patient data so I could build my own reports. For example, “Juvonno, show me patients that haven’t been in for an appointment in over 60 days”. Or, “Juvonno, show me a list of patients that came in for massage services this past year”. Consider your wish granted! Simply navigate to Patient Insights, where you can choose from an array of filters to gather actionable information about your patients for growth, patient retention, and analytics purposes.

Example:

Improve your rebooking rate by running the report below to follow up with patients that haven’t been to your clinic within 90 days.

Last Appointment = Over 90 Days Ago

5. Charting Codes, AKA Custom Chart Notes

Scenario: You’re charting on a patient who has been diagnosed with a common injury. Every time a patient is diagnosed with this type of injury you must key in the same paragraph of text summarizing your prescribed treatment plan. The whole process takes a tedious 1-2 minutes to jog your memory, type in the words, and edit typos. There’s a much better way to do this! Use chart codes to create custom chart note templates in Juvonno and turn this process into just one click. Once you’ve set up your chart codes, they’ll be available from any chart window.

Overall, empowering your teams to be more productive means making small and continual enhancements to your processes over time. We hope the tools in this article gave you some useful ideas you can put into action and help build a happier and more collaborative and productive workplace.

Written by Patty Romeo, VP Marketing | Juvonno
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How to Develop Communication, Empathy, and Soft Skills to Optimize Patient Outcomes
How to Develop Communication, Empathy, and Soft Skills to Optimize Patient Outcomes

October 17, 2019 | 2 Min Read

How to Develop Communication, Empathy, and Soft Skills to Optimize Patient Outcomes

By Maggie Bergeron

Are good technical skills enough to help patients get better?

Good communication is a proven asset for positive patient outcomes and experience. Physiotherapists are trained technically but with less focus on communication.

At various conferences and presentations, Dave Walton has asked the audience members to visualize the best clinician they know; it may be yourself or a role model, or what you would expect a good clinician to be. He then gave the members his cell phone number and asked that they send him a text with the qualities they believe make that person a good clinician. He’s been conducting this for over three years, and recently (in April 2019), him and his team sifted through approximately 1000 responses and categorized them into 21 different categories. Although not a scientific study, this thematic analysis below confirms that majority of responders value a range of skills – and only a few of which are focused on the technical skills of doing what I’d think of as good physiotherapy.

Have a look:

Growing evidence is supporting the value of the patient-provider connection in optimizing rehabilitation outcomes. Many clinicians spend considerable time and money in courses and workshops to develop their technical skills, but at best these may affect patient outcomes by 10–15%. Evidence suggests that up to 50% of clinical outcomes can be explained and predicted by the interpersonal skills of the provider.

The founders of the COMPASS Interactive Workshops will lead a one hour complimentary webinar to introduce the theory behind effective communication and empathetic skills. Dr. David Walton PT PhD, Jasdeep Dhir PT MCISc, and Jim Millard PT MCISc have earned recognition for their teaching and mentorship.

Join them and a group of like-minded peers on a journey of self-discovery and reflection as you refine critical skills to optimize clinical outcomes. Click here to register.

The details:

When: November 7th at 8:00pm EST
What: One hour complimentary webinar
Who: Jim Millard, Jas Dhir, and Dave Walton
Where: On Embodia – register here

Webinar Objectives:

• Learn about the CARE (Connect, Accept, Respond, Empower) Model to optimize your patient outcomes, satisfaction, and self confidence
• Discuss the current research that supports the development of healthcare professionals communication and empathetic skills

This webinar is intended for any healthcare professional who is interested in understanding the importance of communication and empathetic skills, and in becoming more aware of their own communication styles, practices, and biases.

– Learn how to optimize clinical outcomes through communication, empathy, and soft skills –

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Top 4 Reasons Using eClaims Can Benefit Your Practice
Top 4 Reasons Using eClaims Can Benefit Your Practice

September 10, 2019 | 6 Min Read

Top 4 Reasons Using eClaims Can Benefit Your Practice

The flood gates opened the day we announced Juvonno was officially TELUS eClaims enabled. We were suddenly inundated with requests from clinics all over Canada who wanted to learn more about Juvonno. Many of those clinics are now valued clients.

eClaims is a free direct billing service that allows you to submit claims online to twelve insurers on behalf of your clients. Juvonno’s eClaims integration empowers users to process third-party insurance claims directly through the Juvonno platform. In seconds, clinics are informed whether the claim has been approved or declined. The integration is free to enjoy as part of Juvonno licensing plans. Thousands of eClaims are successfully processed every month. If you aren’t familiar with TELUS eClaims, or haven’t been fully convinced, here are the top 4 reasons to get started today:

1. Your clients will love it

“Patients can commit to a treatment plan without worrying about payments and insurance paperwork.” – Audrey Pageau, Pht and Co-Owner, Axo Physio

Remember when you had to pay for a full dental check-up or prescription at the pharmacy, then fill-out the paperwork, find an envelope, buy a stamp, find a mailbox and then wait for reimbursement from the insurance company?

Imagine if you could remove all this hassle for your clients? That’s eClaims.

When you offer eClaims, your clients will no longer have to submit claims to their insurance company. You can do it for them in just a few clicks of the mouse before they ever leave your office. And, you will also be able to reduce their out-of-pocket costs since they will only have to pay for the amount not covered by their plan, a significant benefit for many Canadians who live on tight budgets.

And we don’t have to tell you this, but happy patients come back more often. A case study performed with a clinic in Montreal found that clients make 9% more follow-up appointments when benefitting from eClaims – an obvious advantage for your business.

2. It can put money in your pocket

“The whole experience allows us to make it super easy for the business.” – Alison Wong, Optician and Manager, IRIS

Do you accept payment by credit card from your clients? Do you pay a fee for each dollar you process through a credit card?

When you offer a client eClaims, you only have to charge them for the portion of their treatment that isn’t covered by their insurer, which can also reduce the fees your practice pays to the credit card companies.

The numbers add up quickly over the course of a year. You can save hundreds or even thousands of dollars in credit card fees.

3. It gives you free marketing

When you register for eClaims, your practice is automatically added to the eClaims search tool which potential clients can use to find healthcare professionals near them who offer eClaims.

Last year, over 30,000 searches were performed in the eClaims search tool to find a healthcare professional, whether through a TELUS Health marketing campaign or from the tool’s availability on insurer websites.

4. It's free (really)

Seriously. Free to register, free to use, free for your clients, no fees anywhere. And no, you don’t have to use other TELUS services to benefit from eClaims.

So…who pays? Our twelve participating insurers subscribe to the service in order to stay competitive as well as to reduce their volume of paper claims and the high costs associated with processing paperwork.

It’s what you could call a win-win-win-win.

But don’t take our word for it. Did you know that a September 2017 survey revealed that 9 out of 10 of healthcare professionals using eClaims would recommend it to their peers*? Here’s a bit more of what some of them have to say about eClaims:

“eClaims makes life easier for our clients and has a positive effect on their adherence to a treatment plan.” – Pascal Gagnon, Pht and Co-Owner, Physio Extra

“The software is very user friendly, operates in real time, so if there are any amounts not covered by the insurance provider you know straight away.” – Susan L. Fath, RMT, massageED, Airdrie Alberta

“It really adds another level of service.” – Dr. Jaimie Ackerman, DC, Alliance Wellness Clinic

Written by TELUS Health
See the original article written by TELUS Health here.

*Survey results were obtained for TELUS Health through PMG Intelligence with 1,035 eClaims enabled healthcare professional respondents across Canada (September 6 to 11, 2017).

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Growth vs. Fixed: Why Your Mindset Matters
Growth vs. Fixed: Why Your Mindset Matters

August 14, 2019 | 9 Min Read

Why Your Mindset Matters

Ok, it’s pop quiz time. Do you agree or disagree with the following statements…

1. You are a certain kind of person, and there’s not too much you can do to change that.
2. No matter what kind of person you are, you can always change substantially.
3. You can do things differently, but the important parts of who you are can’t really be changed.
4. You can always change basic things about the kind of person you are.

Did you find yourself agreeing with #1 and #3? Or more with #2 and #4? If you connected with #1 and #3, you have a fixed mindset when it comes to your personality traits. You guys stick around after class, we’ve got some homework to do.

There are other ways you can have a fixed mindset, though. You might think that your intelligence is fixed, or that your athletic ability is fixed, or even your relationship skills are what they will be for the rest of your life.

The mindset you take on will have an enormous impact on the trajectory of your life. So if you found yourself identifying more with the growth mindset, congratulations, you are more likely to live a more happy and fulfilled life. But if you found yourself identifying more with the fixed mindset, does that mean you should just throw in the towel?

No, because there’s good news here for you too. Because the only person who decides what mindset you adopt in your life is you. And guess who has the power to change it? In the next 10 minutes we are going to take a journey inside the two mindsets, and understand exactly how you can start building a better life by utilizing a growth mindset in everything you do.

The Fixed Mindset

There are many ways to divide the world. Benjamin Barber – an eminent sociologist – would tell you that one way is to divide it by learners and non-learners. And this is at the heart of Dweck’s argument. The learners believe that they have the ability to change, and set about learning what they need to do in order to make the change a reality. The non-learners, on the other hand, are quite clear about the fact that “things are the way they are” and that there’s no sense in trying to change them.

But we don’t come out that way.

Think about the way a baby comes into the world. Babies spend all of their waking hours designing experiments and learning about the world around them. They are curious beyond belief. They stretch their skills on a daily basis, and take on some of the largest challenges in life – like learning how to walk and talk.

You probably don’t remember what it was like to learn these things, and it’s probably a good thing – our adult selves would probably have given up and spent the rest of our lives sitting down and not saying a word. But as children, we just did it. If we fell down, we got back up again and figured out how we’d avoid falling down the next time. And we kept learning, and learning, and learning, until one day we were walking and talking and terrorizing the household.

Then, somewhere along the way, some of us magically developed a fixed mindset. It might have been something our parents said (we’ll get to that later), or some event where we learned that life was about being evaluated against some arbitrary “norm”. Children as young as four-years-old exhibit the behaviour of somebody with a fixed mindset.

Everything that happens in life from that age onwards seems to enforce the belief that “things are the way they are, and that’s all there is to it”. We start identifying some kids as “more intelligent” than other kids. Some people have athletic ability, and some don’t. For the kids who were developing a fixed mindset, this was problematic.

If you had a fixed mindset and were unlucky enough to get labelled as one of the gifted ones, you learned that effort was for people who were deficient. If you were on the “not-so-gifted” side, you learned that effort would only lead to ridicule and embarrassment.

Unfortunately for the kids with the fixed mindset, this eventually catches up to them. For them, trying their hardest and leaving themselves with no excuses is the biggest fear of all. If they left it all on the proverbial table and failed – they will be exposed as a fraud. For them, it’s always better to leave themselves with the excuse that if they had just “tried a little harder” (or at all) they would have succeeded.

The Growth Mindset

The children who learned the growth mindset learned to live in a very different world than their fixed mindset counterparts. Where the fixed mindset people saw a world full of judgements and fear, the growth mindset people saw a world full of wonder and things to learn.

Most importantly, they understand that even the most talented people that the world has ever seen, had to start somewhere. Dweck tells us of a visit to a gallery to see the early words of Cezanne, one of her favourite artists. When she saw the exhibition, she realized something profound – some of his work was actually quite bad. Some of it had the promise of his later work, of course. But some of it seemed like it was created by somebody else entirely. It was there that Dweck learned that it took Cezanne a lot of time to become Cezanne.

Michael Jordan took a while to become Michael Jordan, as well. He was famously cut from his high school basketball team, and for many high school basketball players around the world, this would have signaled the end of their basketball careers. After all, if you can’t make your high school team, how are you ever going to make the NBA? However, Jordan took this as a sign that he just needed to work harder than anybody else in the world. So that’s what he did.

Over the span of 6 short years, he went from not making his high school team to gracing the cover of Sports Illustrated with the caption “A Star is Born”. He went on to become the best basketball player the world has ever seen.

This wasn’t by accident. Jordan had a growth mindset and believed that through hard work and dedication that he could improve enough to get to the NBA. On of the other findings from Dweck’s work is that people with a growth mindset find success in trying their best, and in learning and improving. In successful people around the world, you’ll find this same trait.

But what about after you’ve “made it”? Surely once you are named the best basketball player on the planet you can take it easy, right? That’s a trick question, because that’s not even an option for growth minded people. For Jordan – and all growth minded individuals, success is about the journey, not the destination. The third finding of Dweck’s work is that growth minded people take control of the process that brought success and maintain it.

Mindset in Leadership

But do these traits occur in the business world, long after we’ve gone through our formative phases? Or do they apply only to sports?

You don’t have to look too hard to find shining examples of both fixed-mindset leaders and growth-mindset leaders in the business world. One of the most famous examples of a fixed-mindset leader is Lee lacocca. Before lacocca, most people though that the “business mogul” has vanished with the age of JP Morgan and Henry Ford. But then lacocca came along and became a role-model for fixed-mindset people everywhere, turning Chrysler around in what is now a business legend (for all the wrong reasons).

People like lacocca have the belief that some people are superior, and that small crowd includes them. Instead of using their employees to the best of their abilities and for the good of the company, they use them to fuel their need for to feel superior to everybody else. Classic behaviours include belittling their direct reports, and scaring everybody around them to the point that you agree with everything they say to avoid being reamed out on a regular basis. This is what Dweck calls “CEO disease”, and lacocca had a mean dose of it.

Of course, whatever success these fixed-mindset leaders seem to have never sticks for long, because they fall apart when confronted with failure. When things go wrong, they are driven to place blame with other people, make excuses, and generally avoid being made to feel like they had any role in the failure. Luckily, there are great examples of growth-mindset leaders for us to emulate instead.

Jack Welch, for all the nasty things that people said about him, was a growth-minded leader. Welch took the reigns at GE when he was relatively young. In fact, the case he made to the outgoing CEO for why he should get the job was that he had a lot of “runway” – meaning that he had a lot of room to grow, and that the company would benefit from his dedication to doing more and better every day.

But he didn’t start out that way. He was originally labelled as a “problem child” at GE he was arrogant and got by on his talent alone. Luckily, through episodes of literally blowing the roof of a GE building he was working in, and other embarrassing failures, he learned that he still had a lot to learn. And learn he did.

When he was climbing the ranks at GE, he originally was very interested in the pedigree of his team – preferring to hire engineers who had fancy degrees from places like MIT and Princeton. But he learned later on that the most valuable thing an employee could bring to the organization was a growth-mindset, because over time that would erase any advantage that a degree from a top school could produce. The “inner hunger”, as Welch described it, was paramount.

Of course, these are just two famous examples of each mindset in action. But if you look around at the people who create enduring success for themselves and their businesses, they are much more likely to have a growth-mindset.

Dealing with the Mindsets

By now, it should be clear that in order for YOU to succeed, you should adopt the growth mindset. But how do you deal with other people and get the best from them, regardless of the mindset that they currently have?

We would be wise to take some lessons from John Wooden, one of the most celebrated coaches of all time. USLA won 10 national championships under his tutelage in a 12 year span. However, he didn’t inherit a basketball program that was destined for greatness. In fact, when he arrived on campus, the team was picked by most to finish dead last in the standings. Coach Wooden took a novel approach.

He didn’t demand perfection. He didn’t even demand that they win every game. What he did demand, however, was a full effort each and every time his players took to the court, whether it was in a game or a practice. And he demanded that they treat each of those games and practices as a learning opportunity. Most coaches, if they find their players not putting in a full effort at practice, would have lined them up and made them run sprints. Not Wooden. He walked off, turned off the lights, and told his team to go home. They had lost their opportunity to learn and grow that day. You can bet that he only had to do that a handful of times in order to get the intended effect.

A Division 1 basketball team is for the most part filled with determined individuals eager to grow and learn because they want a career in the NBA. But what if you encounter people who have no desire to change, and insist that the world around them should change?

This is a tricky situation to find yourself in. However, there are things that you can do help create change. The most powerful thing you can do in this situation is always ask what a person is learning. If they are your direct reports at work, don’t focus on the success or failure of their work directly, but focus on what they have learned through the experience. Fixed mindset people have trouble thinking this way, because to them that’s not what it’s about. It’s about winning and losing – looking good or not looking good.

However, you should make it clear to them that they only way they will achieve the success they are looking for is by learning. If they want that bonus, raise or promotion, they’ll earn it by proving that they are learning in growing.

Of course, this takes more time and effort on your part. You can’t focus only on the numbers and results – you have to focus on the process in how they get there. It’s hard work, but to have a team full of growth-mindset people is the only way to achieve long-term success.

Interested in learning more? Visit Embodia for complimentary webinars, courses, and more on a variety of different topics.

Written by Embodia
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Grow 2.5x Faster with a Net Promoter Score Program
Grow 2.5x Faster with a Net Promoter Score Program

July 10, 2019 | 5 Min Read

Grow 2.5x Faster with a Net Promoter Score Program

“Repetition makes reputation and reputation makes customers.” –Elizabeth Arden

When you treat people a certain way repeatedly, whether in business relationships or otherwise, they come to expect that treatment. Good or bad, this expectation becomes your reputation.

This is why business gurus will tell you that your business’ reputation reflects your ability to consistently provide value and that an organization’s reputation is the cornerstone of its long-term success.

What kind of reputation does your clinic have? Maybe you have a hunch based on off-the-cuff remarks or from a survey you distributed last year. But, without a standard metric and an ongoing process for measuring client happiness, it’s almost impossible to say with any degree of certainty. And that, my friends, is where a Net Promoter Score Program can help.

Research by Bain & Company (one of the most prestigious business consultancy firms globally) shows the Net Promoter Score leaders outgrow their competitors in most industries – by an average of 2.5 times.

What is Net Promoter Score?

If you’re not already familiar with Net Promoter Score (NPS), here’s a quick summary of how it works. You ask your patients two questions:

•  “On a scale of 0 to 10, how likely are you to recommend our clinic to a friends or family member?”
•  “What is the main reason for your score?”

Patient responses are then categorized into three groups:

•  “Promoters” (loyal) score 9 or 10;
•  “Passives” (satisfied, but not loyal) score 7 or 8; and
•  “Detractors” (dissatisfied) score 0 to 6.

To calculate your NPS, simply take the percentage of Promoters and subtract the percentage of Detractors:

NPS = % Promoters – % Detractors

(Tip: The average NPS score for rehabilitation therapy practices is 84).

Use NPS to mobilize advocacy for your clinic

About 5 years ago, I walked into a Club Monaco store underdressed and unprepared to spend a nickel on new clothing. I certainly didn’t look the part of someone who was about to drop $1200!

I am here to window shop, I told myself, as I strolled in, determined to maintain a low profile.

While I was browsing their jewelry assortment, a sales associate approached me. She encouraged me to try on the bracelet I had my eye on. Before I could say no, she had already put the bracelet on my wrist. She was friendly and disarming in her approach and she put me at ease. Then she took the time to get to know my colour preferences and asked me where my style inspiration came from. Based on my appearance it looked like K-Mart’s 2001 activewear collection. But at the time is was actually Robin Wright’s character from House of Cards, Claire Underwood. Nobody would have guessed!

The next thing I knew, I was walking out of the change-room in business attire fit for Ms. Underwood that had been hand selected just for me.

Needless to say, I left the store with three full bags that afternoon, glowing like a woman 8 months pregnant. To this day it was the best retail and customer service experience I have ever witnessed. This sales rep nailed every aspect of the customer experience from Discovery, Evaluation, Purchase and Use/Experience, to creating a bond with their brand. In transactional (or POS) business models, nailing these phases of the customer experience will almost always guarantee you’ve earned a happy client, and likely a loyal repeat customer.

But there’s a 7th and final phase of the customer experience that Club Monaco and most businesses miss entirely. And it’s a huge lost opportunity for scaling your clinic – mobilizing brand advocacy. I never heard from Club Monaco personally after I left that day. Their company will never know they made me feel like Julia Roberts in Pretty Woman walking out of their shop, and neither will the rest of the world. Little did they know I would have enthusiastically written a glowing review and spread the word to my circle of family and friends given the right communication forum.

The lesson here: Delight your clients and they will be delighted to advocate for you. So, make sure you give them a way to advocate for you! This is a powerful strategy for building your reputation faster and spreading the love for your brand virally and why so many industry leaders are turning to Net Promoter Score programs to grow their business.

4 growth levers of an NPS program:

1. Generate more referrals and client reviews

A well-executed NPS program would have enabled Club Monaco to turn happy clients (promoters like me) into brand evangelists. Promoters are actively telling you they would recommend you. This is a prime opportunity to direct clients to your review page to share their valuable feedback and advocacy with others. It’s also timely to incentivize them to refer your clinic. 81% of people trust their friends and family’s advice over advice from a business.

Tip: Send an NPS survey immediately after an important stage in their Client Experience, and you will be more likely to receive their feedback. Timing is of the essence.

2. Retain more clients

You can now identify clients that have little or no intention of returning for another visit. The best part is you can now (leverage this knowledge to) proactively formulate a strategy to bring them back. Perhaps all it takes is an acknowledgement of their feedback or enticing them with a small incentive. The greatest value here is derived from opening the lines of communication. It shows your clinic cares about the well-being of its clients and values improving the quality of its services. That in and of itself can leave a lasting positive impression.

3. Measure the health of your clinic brand's reputation

Remember, the average NPS score for rehabilitation therapy practices is 84. With that you can now see how your clinic stacks up to others in your industry and best of all, you can measure your progress over time. An improvement shows your efforts and dollars have been invested in the right places.

4. Learn & improve your offering

Bill Gates said, “Your most unhappy customers are your greatest source of learning.” Your passives and detractors are incredibly valuable. Pay close attention to the answers given to the follow up question, “What would it take for us to earn a higher score?” You will start to notice trends very quickly. Let this feedback help identify which areas of your clinic need more TLC and which ones are working well.

There are many NPS applications designed to facilitate your NPS program and make the whole process much easier! Here at Juvonno, we use Delighted to manage our NPS program.

The right clinic software will have tools available to track your feedback and customer satisfaction scores. At Juvonno, we are committed to helping clinics grow better. Stay tuned for the release of our highly anticipated new feature, JuvonnoComm, designed to keep your clients engaged. An announcement is just around the corner!

Top performing clinics aren’t leaving their Client Experience up to chance. They’re using a proven strategy. When you develop processes for short-cycle, closed-loop feedback, learning, recovery, and action with your clients, you get results.

NPS is a framework for this and the building blocks are in your hands.

Written by Patty Romeo, VP Marketing | Juvonno
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Breaking Free From Cancellations
Breaking Free From Cancellations

June 28, 2019 | 6 Min Read

Breaking Free From Cancellations

By Sean Edwards, Founder of Fresh Lists

“Missed appointments cost providers $150 billion annually.”

I met Simone about two years ago. She has owned a chiropractic and rehabilitation clinic for 12 years and she has seen her fair share of ups and downs. Her clinic was a big hit when they first opened – her community was being overrun wth arthritis and overuse injuries and she was the first healthcare provider to offer a real, tangible solution. But then the recession hit. The clinic managed to keep its head above water and make a slow, but steady recovery.

When I first met her, we were at a small business conference and we had been placed in the same discussion group. The discussion topic was ‘The Biggest Profit Eaters’. Simone mentioned the daily battles that every clinic faces – rising costs, employees needing to take leave, and so on.

As she finished speaking, I asked a question, “And what about cancellations?”

Another group member immediately cut in and said, “Well, yeah, obviously. But I’m guessing Simone already does everything she can do to avoid patient cancellations and no-shows.”

Simone nodded her head and quickly listed off her attempts to quell cancelled appointments – cancellation and no-show policies, appointment reminders, and even attempts to fill cancelled appointments with an appointment waitlist.

I kept quiet and the group moved on.

The discussion wrapped up and everyone migrated into the cafeteria. I got in line, grabbed a tuna sandwich and bottle of water, turned around and spotted a half-full table. As my tray clattered down on the table, another tray clattered down right beside it. It was Simone, with her panini and iced tea. The next words out of her mouth rang true to my ears.

“So cancellations, huh?”

She said it in the most annoyed tone and I empathized with her. I told her that a therapist at the clinic I own had a waitlist that was six weeks long. Yet she still experienced daily cancellations. And these cancellations could end up hitting us where it hurts.

I also told her how our massage therapists typically charged an average of $100 for a 1-hour session. Where there was a cancellations – poof, that money disappeared. And it wasn’t just the revenue that disappeared. Our therapists spend time preparing. They review a client’s file before they come in. They set up the room for whatever particular type of session that client needs. A cancellation means that this is now wasted time and productivity goes right down the drain.

She started laughing in the most understanding way. She then told me about her cancellation struggles. At least once a day someone will call in to cancel. If they’re lucky, it’s 24 hours in advance. All too often though, it’s just a few hours before the appointment. And then she backtracked and said, “You know what, it’s way more than one appointment a day. We regularly get three or four appointment cancellations.”

Then I quickly cut in and said, “You know what though, we’ve found a way to work around cancellations. We still get them, but they aren’t as detrimental.”

She looked up from her panini and just said, “Continue.”

I asked her to first go into more detail about what she was currently doing or had tried to do to address the money pit that is appointment cancellations.

She went into detail, mainly repeating what she had listed off just an hour earlier. They had implemented a cancellations and no-show policy. And to some extent the policy helped to reduce revenue losses. But it didn’t address time spent and productivity wasted. Additionally, it irritated patients who were stuck with what they felt was essentially a fine. The decrease in customer satisfaction didn’t always make up for the recuperated revenue. And as we discussed cancellation and no-show policies in more depth, Simone quickly came to the conclusion that it addresses the symptoms rather than the problem itself.

I then asked her if she was providing patients with appointment reminders. She answered in the affirmative. She was even paying for automated appointment reminders, as manual appointment reminders were taking up too much of her front desk’s time. We agreed that they help and they can catch cancellations earlier, allowing her office more time to fill the vacant appointment. But once again, they failed to solve the problem.

Simone and I had been so entrenched in the conversation that we hadn’t noticed the dwindling crowd in the cafeteria. I checked my phone and saw that the next session was about to start. So we exchanged contact details and headed off in our respective directions.

As the day wound down, I realized I had the tool that Simone and her clinic badly needed. A tool that could turn around what their revenue looked like at the end of each month. But the conference was ending and I had a flight back home. I sent Simone a quick text.

“It was great to meet you today. But I think we need to talk further. Let’s set up a phone call for next week to finish this conversation.”

Two days later, my phone started buzzing and Simone’s number popped up, right on time. I answered and we wasted no time.

“So what about traditional waitlists? Are you using them?” I asked.

“Of course,” she said. “That’s really the only good option we have.”

Her front desk kept a list of individuals who asked that, if there was a cancellation, they were called to fill that opening, rather than waiting weeks to get in. It’s a simple and somewhat effective method. But its effectiveness has limits. Only on the rare occasion that patients call in to cancel well before their appointment did the the front desk have enough time to contact waitlisted patients and give them plenty of notice.

After hearing all of this, I knew what I needed to tell Simone.

“Okay, maybe it’s time to try something new.”

“I’m listening,” she said.

I then dove back into the story that I had told her when we were sitting in the cafeteria just a few days earlier. I told her that I’m a solution-oriented person and that I wasn’t willing to let my clinic lose revenue from something as basic as appointment cancellations. So I did a little bit of brainstorming and a little bit of research.

 

“I explained that all of this culminated in developing a software solution that fills 4 out of every 5 vacancies in our clinic’s schedule.”

I paused and Simone resolutely said, “Stop stalling. Tell me what it is.”

I laughed, “Okay, okay.”

I laid out the tool for her. I explained the platform and how it’s built with customer engagement in mind. The goal of the software is obviously to address the problem of appointment cancellations, but it does this by building customer loyalty and nurturing strong relationships. In the end, the best way to reduce appointment cancellations is to instill how valuable an appointment truly is, both to the customer and to the clinic.

The software that we built fits any vacancies that come up in the schedule. It automatically notifies patients of a new opening and any patient can grab it on a first-come-first-served basis. All we had to do was invite patients to join the waiting list. The ones that want to get in sooner always join. And it rewards their loyalty, as well as keeping them engaged with our office. 

“So you don’t have cancellations anymore?” she asked.

“Of course we have cancellations. Our clients have busy lives. Emergencies come up. And we want to respect that.”

But then I listed off the statistic that had made us realize just how valuable this software was.

 

“In the first month of using the platform, cancellations dropped by 10%.”

And the reason was clear. We increased the competitiveness around booking appointments. When customers saw how busy we were, they started to give a higher priority to making their appointment.

Simone wanted in. So I said we could work together to implement the platform in her clinic. In a few weeks we had named the software Fresh Lists, developed an integration plan, and began the transformation. I have now been mentoring Simone and her clinic for nearly two years. Her clinic and patients are fully satisfied Fresh Lists users. Patients get appointments sooner than ever before and the clinic has never seen revenue numbers like the ones they are currently experiencing. 

Simone is no longer in the situation that so many clinic owners exist in today.

 

“Clinics are seeing a nearly 14% cancellation rate.”
Cancellation policies and waitlists are proving to only do so much about this number and at the end of the month clinics, whether medical, personal care, or any other type of service-based business, are losing out on a significant chunk of their potential revenue. Simone and I are not in a unique situation. Our cancellation issues are the same as any other clinic owner’s. But this problem is not unsolvable. It just requires thinking differently about cancellations and the true value that your appointments provide, both to your patients and to your clinic. If you’d like to see how seamless Fresh Lists can integrate into your clinic, please visit us here. Fresh Lists offers a 14 day risk-free trial period. And it’s risk-free. If you’re not completely satisfied, I will refund your money. To get started with your trial, simply choose the plan that fits your clinic best – either Lite, Plus, or Pro.
“Interested in recovering your lost revenue with Fresh Lists? Expect a 5-10 fold return on investment.”

Not sure how? Contact us anytime:

Email: info@freshlists.ca
Text: 1-877-737-3749
Call Toll Free: 1-877-737-3749
Website: www.freshlists.ca
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5 Ways the Right EMR Software Can Help You Fill Your Patient Caseload
5 Ways the Right EMR Software Can Help You Fill Your Patient Caseload

MAY 14, 2019 | 3 Min Read

5 Ways the Right EMR Software Can Help You Fill Your Patient Caseload

There’s more than one way to cook an egg, and the best egg dishes are a combination of the right ingredients. This wisdom applies to many situations, including how to fill your patient caseload.

The best clinics use a mixture of marketing to get patients through the door, good beside manner, and a disciplined follow-up strategy.

But, as much as a great experience is essential to retain your patients, other factors will inevitably influence whether they return. Some of these factors you may never have guessed can be done with the right EMR software.

This article presents 5 ways to increase patient retention by working smarter (not harder!) using the right clinic software.

When you choose the right software solution, it’s like hiring an awesome new team member. They understand your clinic, its culture, and its patient base, and that can make all the difference in enhancing your efforts to build that revolving door of patients.

Without further ado, here are 5 ways the right EMR can help you fill your patient caseload:

1. Text, Email, Robocall? Let your patients tell you the best way to reach them with appointment reminders and special promotions.

EMR software solutions, like Juvonno, offer all three automated reminder options because not every patient will have the same communication preferences or habits. This added convenience allows you to stay connected with patients and ultimately reduce no-shows.

2. Optimize your use of an online patient portal

Juvonno’s portal enables you to tailor your clinic’s online booking availability to certain practitioners, times, and services. You may find your Monday and Friday morning time slots full up quickly. Not only will the right EMR solution provide insights on when your peak hours are and which services are most popular, but it will also allow you to tailor the online booking experience for your patients so you can fill those less popular time slots online as a priority. You may decide to limit your online booking availability to Tuesday–Thursday for RMT services for example. Data insights can help guide you and the right EMR can allow you to adapt your online schedule accordingly. Every clinic is different and the right EMR should be able to accommodate your unique practice.

An online patient portal is also an effective way to keep patients engaged and their treatment plans on track. Juvonno’s patient portal gives patients a way to access past invoice records for tax purposes, see what’s remaining of their insurance coverage, access prescribed exercise plans, pay outstanding invoices, and lots more.

3. Chart electronically and increase your treatable hours by spending less time on paperwork.

Paper has its purpose. But electronic charting offers a plethora of efficiencies you simply can’t replicate on paper, including features that make most practitioners a little giddy. For instance, speech to text your chart notes, enter a keyword to auto-populate a block of frequently used text, or use Juvonno’s Copy Chart feature to duplicate a patient’s previous chart.

When done with the right EMR, electronic charting will save you up to 1 hour a day so you can focus more time on direct patient care and giving patients an excellent experience.

4. A waitlist feature. Period.

This simple yet powerful tool means you can fill last minute openings and optimize your schedule.

5. Insights and performance metrics at your fingertips

As they say, you don’t know what you don’t know. The right EMR software will give you the data-driven insights you need to identify whether you are successfully increasing your patient caseload. Have your rebooking rates improved? Have your billable hours increased? Your EMR can tell you, so you can turn insights into action.

At the end of the day, filling your patient caseload is about putting together the right ingredients to create an outstanding healthcare experience for patients. Your clinic brings the personality and expertise, so let the right EMR take care of the rest.

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