Optimum Wellness Centres, Juvonno, and TELUS Health eClaims
Optimum Wellness Centres, Juvonno, and TELUS Health eClaims

April 24, 2019 | 2 Min Read

Optimum Wellness Centres, Juvonno, and TELUS Health eClaims

Optimum Wellness Centres choose Juvonno and process TELUS Health eClaims for 5200+ patients in the first year.

Just over a year ago, big opportunities were stirring at Juvonno, a Winnipeg-based, clinic management software company. The company officially rebranded under a new name, they began promoting their cloud-based capabilities for multi-location clinic success, and announced their software was fully integrated with TELUS Health eClaims for easy electronic direct billing. The eClaims integration empowers Juvonno users to process third-party insurance claims directly through the Juvonno platform. In seconds, clinics receive confirmation the claim was approved or declined.

Shortly after TELUS announced Juvonno as their newest tech partner, requests and inquiries came flooding in. In just 24 hours, the Juvonno team received over 100 requests for product demos.

A month later the team began onboarding Optimum Wellness Centres. With over 20 locations, the implementation was the biggest in company history.

“We were under pressure to onboard dozens of new clinics in addition to our largest client, and deliver a smooth experience for everyone. Our agile and dedicated team had worked on the solution for over two years and had ensured we had the resources necessary to meet our clients’ needs. The team’s response was incredible, rallying together to support our users and get the job done.” – Terry Davison, CEO of Juvonno

Crystal Waldrum, Operations Manager for Optimum Wellness Centres agrees saying, “Juvonno has made the team much stronger.” In the early stages of onboarding to Juvonno, the large clinic chain recognized one of the greatest aspects of Juvonno was the ability to customize and adapt the platform to their unique needs. Like any large scale change, the transition took time and careful consideration, and operations are now well on their way.

Fast forward to today, thousands of eClaims have been successfully processed through the Juvonno integration. Across all 20 Optimum Wellness locations, over 5200 patients have had their claims approved and 140 practitioners are regularly processing claims through Juvonno to TELUS. “We should see those numbers increase quite a bit as more insurers are added.”

Crystal adds that processing TELUS eClaims with Juvonno has a number of benefits: It’s user-friendly, her team’s claims accuracy has improved, and it makes collecting accounts receivable easier.

“[Juvonno] is continually making updates to the platform. Processing claims are faster and the entire system has been hugely helpful. Juvonno has been amazing with all the feedback and they have been right on top of it. We have unique needs and they have been quick to address them.” – Crystal Waldrum

– Full white paper on Optimum Wellness’s transition to Juvonno coming soon –

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8 Books Practitioners and Clinic Owners Should Read
8 Books Practitioners and Clinic Owners Should Read

April 23, 2019 | 5 Min Read

8 Great Books Every Practitioner and Clinic Owner Should Read

Because knowledge is power

The kids need to be picked up, the dog needs to be walked, supper needs to be cooked, and the bills need to be paid – but every now and then you need to set aside a little ‘me’ time. Take time to go for a hike, jump on that bike and explore the city, roll out the yoga mat and meditate, or pick up a great book and read!

Why should you read on a regular basis?

•  Prevents memory loss
•  Prevents depression
•  Relaxes you
•  Builds a critical mindset
•  It’s a workout for your brain

We’ve put together a list of the eight best books every practitioner and clinic owner should read! Four great books on therapy and four great books on leadership. Each description of the book includes the name of the author, the rating left on Goodreads, and a description of the content you will find inside.

For the practitioner

Juvonno - Books Practitioners and Clinic Owners Should Read

1. Orthopedic Physical Assessment

By: David J. Magee
Rating on Goodreads: 4.62/5

If you’re a physio technical scholar you’ll love getting nose deep into the orthopedic assessments throughout this book. Procedures, normal conditioning, pathology, injuries, conditioning alongside beautiful MRI and CT images make this book knowledge packed. With step by step guidance for movement evaluations and tests, you’ll be sure that you complete every patient’s appointment with the tight educational components.

Juvonno - Books Practitioners and Clinic Owners Should Read

2. Explain Pain

By: David S. Butler
Rating on Goodreads: 4.40/5

Do you ever have patients come into your clinic in pain? Trick question! Of course, you do! This book is a great read for any student or practitioner who treats patients with chronic pain. Not only does it go through evidence-based models, but it takes a simple approach from the perspective of a patient: “why do I hurt?” and “what can I do for pain?”

Juvonno - Books Practitioners and Clinic Owners Should Read

3. The Physiotherapist's Pocket Book: Essential Facts At Your Fingertips

By: Karen Kenyon, Jonathan Kenyon
Rating on Goodreads: 4.44/5

Need a practical reference for daily assessments and treatments? Look no further! This book uses the core clinical placements – respiratory, neurology, and musculoskeletal. It is not only well written, but also uses colourful imagery to help visualize assessments and treatment planning with the backing of key facts and figures.

Juvonno - Books Practitioners and Clinic Owners Should Read

4. Why Do I Hurt?

By: Erica Meloe
Rating on Goodreads: –/5

Each patient is different and sometimes you need to jump into the shoes of your patient to realize what the best treatment might be. Erica Meloe takes readers through the struggles that patients with everyday pain feel. You get a peek into real patient stories and find out the origin of their symptoms. This book then delves into the treatments towards the causes of problems on top of the symptoms. Lastly, this book gives readers the knowledge and resources to take control of their environment through a holistic approach to pain.

For the leader

Juvonno - Books Practitioners and Clinic Owners Should Read

1. Dare to Lead

By: Brene Brown
Rating on Goodreads: 4.19/5

A New York Times #1 Bestseller leads readers on a path into what it truly means to dare greatly and rise up to be brave, something that every clinic owner needs to be! Backed with research conducted with industry leaders and change makers. Brene teaches readers how they can step up and lead [a team of the best practitioners!]

Juvonno - Books Practitioners and Clinic Owners Should Read

2. Leaders Eat Last

By: Simon Sinek
Rating on Goodreads: 4.13/5

If you haven’t heard of Simon Sinek you should check out his TED Talk on YouTube. Simon’s visionary thinking on leadership and organizational culture opens readers’ minds to figuring out how to get your team on board with your thoughts, plans, culture, and commitments. Using biological backing and true stories, this book walks readers through how they can build a [clinic’s] why and grow upon their foundation.

We should also mention that Simon Sinek also wrote “Start With Why: How Great Leaders Inspire Everyone to Take Action” which was also on The New York Times Best Sellers List.

Juvonno - Books Practitioners and Clinic Owners Should Read

3. Shoe Dog: A Memoir by the Creator of Nike

By: Phil Knight
Rating on Goodreads: 4.46/5

Trust us when we say you will not be able to put this book down! We snuck a memoir into the leadership list because sometimes you just have to listen to an inspiring story of struggle, persistence, leadership, and the pursuit for greatness from someone else’s shoes (see what we did there? 😉) You might not know the name Phil Knight but you know the brand Nike and every great leader can only look for insight into the stories that made them great, like Nike.

Juvonno - Books Practitioners and Clinic Owners Should Read

4. The Alchemist

By: Paulo Coelho
Rating on Goodreads: 3.85/5

Before you can lead someone else, a group of people, or a company, you must be able to lead yourself. That means discipline, self-actualization, sense of purpose, and humility.

The Alchemist is a world-renowned book that tells the story of Santiago, a shepherd boy who seeks to travel for the treasures that his world holds. Along the way, he learns to listen to his heart, recognize the opportunity, and follow his dreams. After all, life is a journey.

Which book will you read?

And there you have it! The eight books every practitioner and clinic owner should read! Find them online through Amazon, Goodreads, or at your local bookstore with the names of best sellers on this short list!

Whether it’s the books on this list or others, we hope you find the time to sit down and read a little bit every day.

Feel free to let us know some of your favourite leadership and therapy books and maybe you’ll find them on the next rendition of the “Books Every Practitioner and Clinic Owner Should Read.” Want to get a head start on your day and don’t have time for a book? Why not listen to a podcast? We’ve done the digging, the listening, and the evaluating to bring you 13 of the best physiotherapy podcasts to start your day.
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